Hi! I'm Joy

I'm a UX designer currently working with clients in industries such as technology, finance, and healthcare.

Projects

Digitizing the blood transfusion process

(password required) Ground-up design of a desktop-based healthcare application with 2 other UX designers and a global development team.

Wireframing / Usability Testing / Desktop Design

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Understanding the customer journey

(password required) A 9 week mixed-methods research project that aimed to understand a banking customer’s perceived emotional journey and touch points.

User Interviews / Journey Mapping / Heuristic Analysis

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Streamlining content management

Applying UX strategy and design within the Highspot content editor to create a seamless experience for employees and partners to grab the content they need.

UX / Strategy / Highspot Content Editor

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Enabling change and inclusion

Incorporating diversity, equity, inclusion, and accessibility in the hiring process for Invisible Strengths. Through General Assembly.

Wireframing / Usability Testing / Mobile Design

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